Privacy Policy

Copertura Mobile Solutions ("we," "us," or "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform and use our services related to mobile internet network infrastructure design, signal coverage optimization, 4G/5G deployment consulting, network performance analysis, and customer connectivity solutions.

Information We Collect

We collect various types of information to provide and improve our services effectively:

• Personal Identification Information: such as your name, postal address, and other contact details you provide when you interact with this service, request information, or subscribe to communication.
• Usage Data: details about how you use our online platform, including access times, pages visited, and interaction with content, collected through cookies and similar technologies.
• Technical Information: including IP addresses, browser type, device information, and operating system necessary for network optimization and service delivery.

Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

• Your consent where applicable;
• The necessity to perform a contract or provide services you have requested;
• Our legitimate interests in optimizing network performance and improving service quality, balanced with your privacy rights;
• Compliance with legal obligations to which we are subject.

How We Use Your Information

Your information is used for the following purposes:

• To deliver and manage the services offered through our online platform;
• To analyze and enhance network performance and signal coverage;
• To communicate with you regarding service updates, support, or promotions where permitted;
• To comply with legal and regulatory requirements;
• To detect, prevent, and address technical issues, fraud, or security breaches.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with trusted third-party service providers under strict confidentiality agreements for the purposes of service delivery, network optimization, and compliance. These providers are required to protect your data in accordance with applicable laws.

We may also disclose your information when required by law, legal process, or governmental requests, as well as to protect our rights, property, or safety and that of others.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.

Your Rights

Under the GDPR and applicable data protection laws, you have certain rights regarding your personal data, including but not limited to:

• The right to access the personal data we hold about you;
• The right to correct inaccurate or incomplete data;
• The right to request deletion of your personal data when it is no longer necessary;
• The right to restrict or object to certain data processing activities;
• The right to data portability, allowing you to obtain and reuse your data across different services;
• The right to withdraw consent at any time where processing is based on consent;
• The right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise these rights, you may contact us by mail at the following address:

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, and disclosure. These measures are regularly reviewed and updated to maintain a high level of data security.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance user experience, analyze platform usage, and support network performance improvements. You can manage cookie preferences through your browser settings. For detailed information about our use of cookies, please refer to our Cookie Policy available on the site.

International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), we ensure that adequate safeguards are in place in compliance with GDPR requirements to protect your data rights.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without parental consent. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in legal, technical, or business developments. Any updates will be posted on our online platform, and where required by law, we will provide direct notice.

Contact Us

For questions or concerns about this privacy policy or our data practices, you may contact us by mail at the physical address provided above.

By using our online platform and services, you acknowledge that you have read and understood this privacy policy and agree to the collection and use of your information as described herein.